Software Compliance partners with Digital Resilience
|
|
|
|
As a specialist provider of software licensing services and tools we're very pleased to announce our collaboration with Digital Resilience who are emerging leaders in the IT risk and cyber-security market here in Adelaide.
With our services across vendor arrangements and software / licensing, and Digital Resilience's coverage across information security and risk management, it's a great alignment to bring collaboratively to the market.
The Digital Resilience team are seasoned cyber security and risk management professionals with international exposure across a variety of industries. They bring a breadth and depth of experience to the field of risk management controls, principles and practices.
With exciting developments underway we're looking forward to making further announcements soon ...
|
Follow Us :
|
|
0 Comments
Announcing ComplianceWare 3.0 with the addition of Hardware Discovery and Inventory
As a logical extension to the extensive Software and Licensing functionality of ComplianceWare we've now added the capability to track Hardware as well. Using the familiar script extract and load process across hardware devices you can now inventory your IT assets by site, view associated attributes, and generate reports based on specific templates.
For companies with sub-entities there is also the ability to create a hierarchy of related sites to provide a holistic view across all assets - a valuable insight into what refreshes might be necessary and coordinated across all sites enabling:
- optimisation of cost through bulk orders;
- planning efficiencies for rollout projects;
- visibility of warranty expiry dates to assist with maintenance programs etc.
Future planned enhancements include the ability to interrogate failure rates to assist in determining which products and models are performing better than others, enabling procurement of least costly and more reliable IT assets.
Want to know more - check out the documentation or contact us for more information.
New for 2020 - Microsoft to reduce Software Assurance Benefits
Changes to Microsoft's SA Benefits have been announced effective 1st February 2020 which will see the end of some of the most useful aspects of the program, in summary:
- all cloud services will be retired from Deployment Planning Services in favor of FastTrack deployments;
- removing Azure training from eligibility and training days will no longer be used to convert to Planning Services days; and
- beginning in February 2021, support eligibility criteria and replacement of incident-based support with as-needed support and credit toward Unified Support.
| Deployment Planning Services | FastTrack is now Microsoft's primary implementation support offering applicable to Azure, Microsoft 365, and Dynamics 365 engagements. All on-premises Deployment Planning Services offerings and the respective engagements will be available until January 2022 and you can continue to redeem your deployment planning days through the current process from qualified partners or Microsoft Consulting Services to help you plan your deployment—whether on-premises or in hybrid environments. |
| Training Vouchers | Training vouchers can still be used until January 2022 with the exception of Azure training, which will be removed from the Software Assurance course catalog in February 2020. The Training Vouchers benefit will be fully retired on January 1, 2022. The right to access training vouchers expires with your Software Assurance coverage. If you create a training voucher before the expiration of your Software Assurance coverage, the voucher remains valid for 180 days after the date it was created. Software Assurance E-Learning was replaced with Microsoft Learn on November 1st 2018, which offers a free-of-charge way to learn about Microsoft products and services. Instructor-led training is available, and Microsoft are introducing role-based courses and advanced workload courseware, along with new certifications. |
| 24x7 Problem Resolution Support | Customers will no longer earn a limited number of support incidents based on spend, agreement type, and product(s) but instead will get as-needed support with a Software Assurance spend of $250,000 or more annually. Starting in February 2021, customers that spend more than US$250,000 per year on Software Assurance will get as-needed basic phone support for Severity A and online support during business hours for Severity B and C with a 24-hour response time. Customers will also have the option to upgrade to Microsoft Unified Support. Customers that spend less than US$250,000 per year on Software Assurance with no enterprise support agreement (Premier/Unified) will be directed to a partner for support or purchase Professional Support incidents from Microsoft. |
So time to review all of your enrollments and make sure you convert all of your SA Benefits to get full value out of your investment in these programs. As a refresher, take a look through the list below.
Check out this October announcement - It could save You Thousands!
Microsoft recently announced a new SQL Server SA benefit that is well worth reviewing – it could either release some currently consumed cores or save you buying more for any clustered environments you have now or are planning.
Starting Nov 1st, every Software Assurance customer of SQL Server will be able to use three enhanced benefits for any SQL Server release that is still supported by Microsoft:
- Failover servers for high availability – Allows customers to install and run passive SQL Server instances in a separate operating system environment (OSE) or server for high availability on-premises in anticipation of a failover event. Today, Software Assurance customers have one free passive instance for either high availability or DR
- Failover servers for disaster recovery NEW – Allows customers to install and run passive SQL Server instances in a separate OSE or server on-premises for disaster recovery in anticipation of a failover event
- Failover servers for disaster recovery in Azure NEW – Allows customers to install and run passive SQL Server instances in a separate OSE or server for disaster recovery in Azure in anticipation of a failover event
So considering a typical architecture per diagram below the number of SQL Server core licenses required to operate this topology would be only 12 cores as opposed to 24 cores in the past:
Now the FAQ’s in the announcement included a specific question as to the versions that were covered and was answered in the affirmative by a Microsoft representative:
Q1. Is this applicable to old SQL Server versions like 2014 & 2016?
Answer for Q1: Yes. The benefit applies to all supported releases of SQL Server.
Answer for Q1: Yes. The benefit applies to all supported releases of SQL Server.
Which raises the question – why do we once again see a potential conflict in the Product Terms which appear to qualify the benefit to SQL Server 2019 only:
4.2 SQL Server 2019 – Fail-over Rights
For each of its Primary Workloads, Customer is entitled to:
For each of its Primary Workloads, Customer is entitled to:
- One Fail-over OSE for any purpose, including high availability, on any Server dedicated to Customer’s use (subject to their new Outsourcing Software Management clause); and
- Two Fail-over OSEs specifically for disaster recovery purposes:
- one on any Server dedicated to Customer’s use (subject to their new Outsourcing Software Management clause) and
- one on Microsoft Azure servers
We shall (again) seek clarification from Microsoft. In the meantime, check out more comprehensive information and examples in the accompanying Licensing Guide.
Lets Straighten out On-Premise Rights Included with M365
A quick internet search is likely to find conflicting views on what on-premise rights you are granted with your M365 Subscription particularly in relation to server software. Many sites will state that you gain only user access rights with your USL licenses, ie. essentially a CAL license entitlement, and that you are still required to acquire the server licenses for the likes of Exchange and Sharepoint.
Simply, that's not correct.
Firstly though, be sure of the M365 Subscription you are dealing with as each will offer different content and scope. The CAL/ML equivalency table of the Product Terms provides a good overview to this:
Note for example that the common business E3 and E5 plans provide both Base and Additive access rights for Exchange and SharePoint Server. But what about the Server Licenses?
A quick browse through the FAQ of the M365 Site provides the first hint that certain Server software is indeed included:
| But we all know that relying on commentary - even on the Microsoft site - is not enough ... ... so where to? | The Product Terms of course. The definitive descriptor of Microsoft's Software licensing terms. |
While the respective sections covering the likes of Exchange or SharePoint Server software don't provide any clues, the Microsoft 365 section clearly articulates the entitlement (page 57 of the October 2019 document):
Assuming all of your users are properly licensed (and they should be) your on-premise Exchange, SharePoint and Skype for Business Server installations are covered!
... and that includes back-versions of course under the Universal License Terms part 3 - "Rights to Use Other Versions and Lower Editions".
So no need to True-Up those on-premise Server licenses for Exchange or SharePoint, and who isn't keen for less overhead and more funds right?!
IBM Announces its new "Authorised SAM Provider" Offering (IASP)
While it appears the disgruntled messaging from clients is finally starting to register with some major vendors, a recent announcement from IBM (outlined here by the ITAM Review) by no means makes it an all clear.
We're all for any move to make software licensing compliance simpler, and the IASP program for some large IBM customers might just do that - although by invitation only and accomplished by engaging one of just four designated IBM partners:
- KPMG
- EY
- Deliotte
- AnglePoint
OKAY, SO WHAT's THE OBJECTIVE?
In a nutshell, to offer those select few an alternative to IBM's License Reviews by operating a managed service that brings SAM expertise, tools, and knowledge to organisations who are perhaps struggling with those skills themselves - which happens to be exactly what we at Software Compliance have been offering our valued clients since 2016!
HOW ABOUT the APPROACH?
Once invited, an organisation selects an authorised partner who will then - through a defined scope of paid work - follow the standard licensing compliance process to create a baseline (using ILMT), perform an initial reconciliation, resolve any issues, and implement an ongoing management and control program, all done under an IASP Agreement that must be executed with IBM (covering a term of up to 3 years).
... And THE Benefits?
The major attraction is that any licensing shortfalls discovered in the initial baseline can be resolved at the customers entitled price without any back-dating of S&S - and - an apparent waiver of any sub-capacity issues (tbc).
... and we all know how problematic (ie. costly) issues in this space can be!
On the surface perhaps an admirable new direction from IBM, but does it really differ to how customers operating under the likes of an Enterprise Services & Software Offering (ESSO) have been treated for the last 10+ years? We think not - baselines were created, shortfalls resolved (albeit perhaps not as transparently), regular reporting was mandatory, etc ... so the only difference seems to be that the customer is required to engage one of just four designated partners.
OUR VIEW? | As with many IT functions companies are finding that they need help - they just don't have the in-house skills to perform every role, task and responsibility they need to cover. ... nor should they have to. While the IASP program from IBM targets large, specially invited customers with just 4 select partners, our purpose is to assist all organisations - small, medium or large - with the same goal: Provide the skills, tools, knowledge and process to solve your software licensing issues. |
Contact Us ... (before your Vendors do)
terms related to outsourcing rights and dedicated hosted cloud services Change 1-Oct.
Microsoft’s off-premise outsourcing terms are changing October 1, 2019, evidently to clarify the distinction between on-premises/traditional outsourcing and cloud services, and create more consistent licensing terms across multitenant and dedicated hosted cloud services, the core of the changes being:
- On-premises licenses purchased without Software Assurance and mobility rights cannot be deployed with dedicated hosted cloud services offered by “Listed Providers” being Microsoft, Alibaba, Amazon (including VMware Cloud on AWS), and Google (the changes don't apply to any other providers - yet - and if/when they do you'll get 12 months to get compliant).
- Microsoft licenses with License Mobility through Software Assurance can now be used on dedicated hosted cloud services with any Listed Provider who is also an Authorized Mobility Partner.
- Microsoft licenses with Software Assurance can be used with the updated Azure Hybrid Benefit, including on the newly launched Azure Dedicated Host.
Now there’s one statement that seems to negate it all (page 3 of the FAQ) given all of the Listed Providers are currently in the Authorized Mobility Partner list which we’re seeking clarification from Microsoft for (italics added):
Do the updates to the Outsourcing Software Management clause affect my rights to deploy licenses with an Authorized Mobility Partner? License Mobility through Software Assurance rights will be expanded to permit deployment of licenses with License Mobility coverage with Listed Providers’ dedicated hosted cloud services for those Listed Providers who are Authorized Mobility Partners. (and importantly) Rights to deploy licenses on Authorized Mobility Partners’ shared servers are not impacted by the outsourcing update.
Do the updates to the Outsourcing Software Management clause affect my rights to deploy licenses with an Authorized Mobility Partner? License Mobility through Software Assurance rights will be expanded to permit deployment of licenses with License Mobility coverage with Listed Providers’ dedicated hosted cloud services for those Listed Providers who are Authorized Mobility Partners. (and importantly) Rights to deploy licenses on Authorized Mobility Partners’ shared servers are not impacted by the outsourcing update.
But that aside, lets dissect it all ...
Firstly, what exactly are “dedicated hosted cloud services”? Microsoft’s states this to be the “services offered by major public cloud providers typically with elastic, ondemand, pay-as-you-go resources, like their multitenant cloud services.” Multitenant cloud services? Wouldn’t that be the opposite of dedicated?? Well for the Listed Providers examples given are “Azure Dedicated Host, Amazon EC2 Dedicated Hosts, single tenant nodes from Google” – all dedicated – and “VMware Cloud on Amazon Web Services (AWS)” – so perhaps the/an exception being SDDC architecture.
The first thing to note - the change won't impact the use of existing software versions under licenses purchased before October 1, 2019 so you can continue to deploy and use software under your existing licenses on servers dedicated to you, just not workloads under licenses acquired on or after October 1, 2019 (and don’t forget that just performing a Software Assurance renewal doesn't affect your perpetual use rights for existing versions). And secondly, rights to deploy licenses on Authorized Mobility Partners’ shared servers are not impacted by the outsourcing update.
So what to be wary of …. as usual, the limitations:
- Use of Windows Enterprise licenses with Listed Providers dedicated hosted cloud services will require Windows VDA E3/E5 user licenses, so if you’re in this situation but have existing SA coverage or E3/E5 subscriptions you’ll have until October 1, 2020 to migrate away from the Listed Provider if you want to avoid having to buy these additional licenses.
- A number of products do not have License Mobility through Software Assurance and are therefore not permitted to be run with Listed Providers’ dedicated hosted cloud services, such as:
- Office Professional Plus
- Windows Server (although you can move your External Connector licenses)
- Core Infrastructure Server (CIS) Suite
- System Center Suites (excepting Standard/Datacenter Management Servers)
Are there any alternatives? Well, besides any SPLA or otherwise ‘bundled’ licensing options available with the provider service, enter the Microsoft Azure Hybrid Benefit (!) where, solely with Azure Dedicated Host, there are exceptions (!!) if you happen to have current SA or equivalent subscription rights. And what might the Azure Hybrid Benefit provide:
- the option to license by virtual machine (Datacenter or Standard), or to license by physical host, but allocate core licenses only for the number of cores available to you (Datacenter only)
- use is governed by the Online Services Terms (OST) and therefore does not require base CALs
- permits you to host solutions on Azure for access by your customers
- equivalent of on-premises fail-over rights for SQL Server, and in the case of SQL Server Enterprise Core licensed at the host level, the equivalent of onpremises unlimited virtualization rights
- Both SQL Server and Windows Server are eligible for Disaster Recovery Rights and new version rights
Oh … and don’t forget – to make use of License Mobility through SA, you must ensure that you:
- Run your licensed software and manage its OSEs on shared servers under the terms of your volume licensing agreement;
- Deploy your Licenses only with Microsoft Azure Services or qualified License Mobility through Software Assurance Partners; and
- Complete and submit the License Mobility Validation form with each License Mobility through Software Assurance Partner who will run the licensed software on their shared servers.
For more information check out the Microsoft Announcement and associated FAQ's
NOW INCLUDING CLOUD CONSUMPTION REPORTING
We've been busy .... and our development efforts are now live
Cloud Consumption Reporting is here!
As of version 2.6 of ComplianceWare get your cloud consumption information in one easy view with the new ComplianceWare Subscriptions feature. Check your cost or license usage with simple and secure REST API connectivity to the following platforms:
- Microsoft Azure and O365 (AAD)
- Oracle Cloud (OC)
- IBM Cloud Platform (ICP)
- Google Cloud Platform (GCP)
- Amazon Web Services (AWS)
With standard configuration (typically IAM) through your selected platform you'll soon have ready access to your daily consumption levels, enabling quick action where usage appears to be at limits or following a worrying trend.
Cost figures will be displayed for the current month and prior year (where available):
Or for usage, your entitlements ... and where available, your consumption:
So no more need to open all of those portals and navigate through the layers of screens to your billing or license information, just one click and you're there! You don't even need a login - with ComplianceWare configured as a service all access is programmatic.
If you'd like to know more check out the Configuration Guide which provides step-by-step instructions on how ComplianceWare would be configured for each platform, and if you'd like to see it in action just Contact Us for a login to our demonstration site.
A great new feature - along with the new Vendor records administration - adding more value for our customers, keeping ComplianceWare the most functional, cost effective software discovery and license management tool on the market!
A New And WeLcome Direction in Consolidated, Direct, Licensing Information
Microsoft announced the 1st June 2019 as the date at which the new 'Licensing Terms Site' will replace the current downloadable document versions of the Product Terms (PT) and Online Service Terms (OST) (although at date of this publication it is still stating "under construction and for preview use only.")
Not only is this intended to consolidate the myriad of licensing documents and material rife across Microsoft sites, but according to the FAQ (available here) will also ease navigation through filters available by program and product, and also introduce a new 'compared-to' function which allows users to compare changes (albeit post 1st June 2019) to 'current' use rights going forward - a useful utility!
So what does it look like? - the landing screen as below (see it for yourself here):
A quick test run found the site easily navigable, presenting targeted information based on your selection in the familiar format of the Product Terms structure. Of course it can't solve the 'knowledge complexity' invariably attached to licensing - you basically still need to know what you are looking for, and then be able to apply what you find to your own situation.
A quick delve into the SQL Server section highlights the information then available by edition:
All in all though a timely advance in the overall licensing landscape that would be welcomed across other vendors with similarly broad and complex license terms and models, which makes us wonder ...
... is it too much to hope for a cross-industry standard?
Could the Change to IBM's PVU Core Table Signal a Refreshing SHIFT in Sub-Capacity Licensing?
While some vendors prefer to wallow in the mire of antiquated and irrelevant licensing regimes others seem to be moving ahead with revised models that provide clarity and ease in establishing your licensing and compliance position.
A case in point - IBM - who flagged a rethink with a shift from the messy PVU to Virtual Processor Core metrics (example in the hyperlink).
Starting April this year the x86 PVU Table has been culled down to just 6 entries with the Intel category now much simplified for the Xeon chipset, basically all determined by the number of sockets at 2, 4, and >4 (with the lower models in the listed ranges remaining at 50 PVU's):
There is however one complication - Symmetric Multiprocessing Servers - which you need to factor per definition below:
The PVU requirement for the Intel processor technology indicated is dependent on the maximum number of sockets on the server. If sockets on two or more servers are connected to form a Symmetric Multiprocessing (SMP) Server, the maximum number of sockets per server increases. Example:
- When sockets on a 2 socket server with 6 cores per socket are connected to sockets on another 2 socket server with 6 cores per socket, this becomes an SMP server with a maximum of 4 sockets per server and 24 cores, and requires 2400 PVUs (100 per core x 24 cores).
Good news from our perspective - anything that removes ambiguity is welcomed (with reference to the linked post at the start of this blog: "oh but you have to count the Physical cores, not virtual, on the Host, in fact all Hosts in the complex, actually in the Data Center, well let's say the Cloud then, so basically ...
... everything, everywhere")
All might not be what You think - It's time to Check
So all's fine with your Oracle Database - it's been installed for some time now, had a few upgrades, tweaks and tune-ups, you're across your NUP and Processor entitlements, so why have any concerns from a licensing perspective? Well, what about all of those Feature, Option, and Management Packs that lurk quietly in the background - have you checked on the status of those lately?
 | You might think there's no need to - nothings changed, configurations haven't been updated - well, consider setting selections during those updates and upgrades - perhaps revised defaults came into play (depending on version, database options and management packs are installed and many are enabled automatically!) |
Worth checking to be certain before that next, friendly ... 'Oracle License Review'.
To facilitate this Oracle provides a script - options_packs_usage_statistics.sql - which enables you to check Oracle Database feature usage, option usage, and management pack usage. The script lists, in two distinct sections:
- Oracle Database option and Oracle management pack usage
- Features used by each option and management pack
The script can be run manually on an individual database or you can use Oracle Enterprise Manager Job System to automatically run the script on multiple databases, giving output like the below (with formatting added):
Now with insight into the actual system settings a simple reconciliation to your licensing / entitlements will give you assurance that everything is in order, or alternatively highlight what needs to be resolved.
A simple task well worth scheduling at least annually.
and it's always good to keep a record for later comparison / compliance requirements (with ComplianceWare you can easily register the output as 'Verification' material alongside your licenses).
ADVERSE VIRTUALISATION TERMS
Could You Be At Risk From Covert LICENSING TERMS?
While some vendors are well known for their hostile terms towards specific forms of virtualisation (consider Oracle with VMware), others are not, slyly waiting for sufficient time to pass before issuing that dreaded ‘license review’ (aka audit) letter, hoping they can trap you with their archaic, antiquated, yet bizarrely enforceable terms that could see you severely punished if you have virtualised systems that fall under these conditions.
Two current protagonists are coming to the fore in this space for their equally aggressive – and global – onslaught, hounding their loyal customers with totally unreasonable findings and outrageous demands for compensation. The problem emerged from the days of licensing physical installations by cores – easily managed when applications ran in their own dedicated servers, but with the shift to now omnipresent server farms, be it on-premise or cloud based, where their terms have not changed and don’t automatically recognise virtualisation as a means to limit the licensable metric (cores) you are at risk of paying for all of the physical cores in your entire Host estate.
Consider the terms below extracted from the respective vendor agreements:
Micro Focus End User License AgreemenT
- MICRO FOCUS® ENTERPRISE DEVELOPER, MICRO FOCUS ENTERPRISE SERVER, MICRO FOCUS ENTERPRISE SERVER FOR .NET, MICRO FOCUS ENTERPRISE TEST SERVER, MICRO FOCUS ENTERPRISE TEST SERVER PREMIUM, VISUAL COBOL® , COBOL SERVER, DATABASE CONNECTORS
"Server License for CPUs. Licensed Software provided under this License Option gives Licensee the right to install the Licensed Software on a single machine or server ("Host Server"), or one or more Containers on the Host Server, and have the Licensed Software executed by up to the total number of CPUs, Cores, Integrated Facility for Linux processors ("IFLs"), Blades or other processing devices specified for the license in the applicable Product Order ("License Specification"). If the number of Cores is not specified for a CPU in the event a CPU is specified in the License Specification, such CPU shall be considered to be single-Core. A Server License for CPUs license covering all CPUs, Cores, IFLs, Blades and other processing devices that are contained in and/or can be accessed by the Host Server ("Total Processors") is required with all applicable license fees paid, even if one or more of such CPUs, Cores, IFLs, Blades or other processing devices are not accessing or running the Licensed Software. For example, if 32 Cores are the Total Processors on the Host Server, but only 16 Cores are utilized to execute the Licensed Software, a 32-Core Server License for CPUs license is required notwithstanding the fact that 16 of the 32 Cores may not actually be accessing the Licensed Software. Each Core on a multi-core CPU requires a Server License for CPUs license covering each such Core. For example a Host Server with Total Processors consisting of a single quad-core CPU will require a 4-Core Server License for CPUs license and payment of the license fees applicable to all 4 Cores."
OPEN TEXT – ECD Central Processing Unit (“CPU”) ModeL
Affected products are any of those on your Order From that have a UOM code of ‘ZA’:
"Licensing and pricing is based upon the total number of CPU cores present in the computer upon which the ECD Software will operate. The ECD Software is licensed per physical dual-core device (“Dual-Core CPU”). Licensee must purchase an individual Software License for each Dual-Core CPU on which the ECD Software is executed or made available to execute."
If you are in the unfortunate position of running any products that fall into the categories above, act fast. You will need to either move the affected applications to a right-sized physical box (with all of the accompanying issues that presents) or seek to agree with the vendor the appropriate virtualisation terms (and be wary – if they play this type of game that will likely just get their cash registers ringing).
We find it hard to believe that such terms remain in vendor agreements, more so even deemed enforceable. If you've had the misfortune to have gone through such an affront, or think you might be about to, get in touch - we'd like to hear of (or help with) your experience.
IT SEEMS AUDIT SEASON HAS STARTED EARLY ...
Revenue outlook must be a concern for a number of large, global corporates going by the number of audits we're aware of already this year - typically they seem to favour the mid to late part of the calendar.
And lets face it, an audit is the last thing you need when you're just getting back to those major initiatives that need focus. Of course often its that very focus that leads to compliance issues - lacking the necessary oversight and controls in your IT landscape its not uncommon for BAU changes to cause a world of difficulty - a simple server refresh that introduces more cores, a change in access permissions that broadens the user base, or perhaps just plain old virtualisation.
So what might target your organisation for attention by those loathed 'License Review Teams' waiting out there?
Well the answer is, more than you might think.
Typically something has got you to the top of the list. It can of course be within a common cycle such as at a contract renewal period, or an untimely prompt by one of those independent organisations whose entire income is through specialised and aggressive audits, but if not, what might cause it - and how might you prevent it?
First, consider the common triggers:
- The innocuous supply of current state to the vendor (or partner) to scope and price a new project or programme of work;
- A Vendor (or partner) who has been involved in one of your projects with access to your systems identifying and reporting a non-compliant situation;
- An aggrieved employee aware of compliance issues who has recently left the organisation with a grudge to bare;
- Failing to submit a required usage report;
- An unfortunate listing with the BSA as a result of failing another recent audit;
- Or perhaps just a naive and blissfully unaware employee contacting a vendor to ask for your own contracts or license information because "we don't have a copy".
If any of the above have you a little worried look for the most telling signal from your vendors of an impending audit - the unexpected communication that your "account team is going through some changes", which is simply a calculated, preemptive move to extricate any history and/or advocacy you might otherwise have had - prepare and get ready!
all of those "but" arguments will get you nowhere - "but we had an agreement",
"the account have known it was like this for years",
"it was the licensing sold to us", etc etc.
"the account have known it was like this for years",
"it was the licensing sold to us", etc etc.
Alternatively, if you're feeling comfortable that you're not under any imminent threat its still a good idea to take stock and review your position against the common triggers. The best defense is without doubt a robust and competent software licensing function within your organisation that maintains the necessary level of control (and has the added benefit of warding off those vendors who would rather take on an easier, less capable target).
When it comes to licensing and compliance its good practice to not treat your vendors like 'trusted partners' - keep in mind who they're actually working for, and who's paying their salaries.
So - what to do:
So - what to do:
- Be cautious and restrict the information you provide to your vendors (and partners) - vet it carefully before releasing data that might expose you to further scrutiny;
- Similarly, if you're letting the vendor gain access to your estate make sure they're only going to get what they need, and even go as far as to add contractual terms that ensure they only use the information they gain for a specific, permitted purpose, not to go back to the office and gleefully expose any failings they may have found;
- If you have an employee leave on disagreeable terms it would be prudent to delve into their area of ownership and review your license position - resolve any compliance issues as a priority, just in case;
- Always keep on top of your reporting obligations and ensure usage reports are delivered in full, and on time;
- And lastly, remind your teams that interaction with your vendors is not something that just happens, nor is it a mandate or the responsibility of all. Instead, it is a specific role for those who are appropriately experienced and are vendor savvy. All communication should traverse this one path to be vetted accordingly, and lets just say that any unauthorised 'open invite to audit' emails to a vendor should be subject to appropriate 'education' (and repeat offenders - reprimands).
Concerns? if you need any help, we're just a phone call away.
With a New Year ahead it's a good time to reflect on your IT Licensing status and Compliance Position - Are you confident that it's all under control?
|
While the costs of non-compliance are well documented companies continue to relegate software licensing and compliance to a 'will get to' task sometime in the future. With 2019 now upon us, is it time to perhaps resolve this once and for all?
Start by considering the reasons it's not been addressed as yet, or do you believe it is under control? Ask by whom - the respective teams who manage their software domain? Rarely do we see operational teams have an in-depth and expert understanding of the actual licensing requirements let alone an accurate deployment record. Unfortunately the only time this tends to become apparent is when the auditors roll in and put it to the test.
|
QUICK POLL |
Or does effective management of IT licensing just seem too vast and perhaps cost prohibitive to implement and maintain? It can seem that way - there are numerous and ever changing products, platforms, and models to complicate the situation, so how do you keep up?
And what about the cost? - yes, Software Asset Management and Licensing Compliance to many executives can seem like an unnecessary spend, much like the early days of Disaster Recovery where the prevailing thinking was typically "why would we spend so much on hardware that's just going to sit idle?". Well compare that to the contemporary thinking today where Service Recovery is a given with any robust application - the spend is seen as a worthy investment, not just additional cost.
At Software Compliance we recognised these factors as the perplexing problems the majority of organisations with broad IT solutions faced, and we decided to develop a solution that would work - and scale - to a vast array of companies, particularly SME's.
So how did we do it?
First and foremost we developed a tool to enable organisations to capture, contain and maintain that vast amount of software information important to them - their contracts, deployments, and licensing - the tool - ComplianceWare.
Not only does ComplianceWare discover and track your software deployments, but it removes layers of licensing complexity by automatically tallying installations, performing product bundling where appropriate, and providing direct links to vendor licensing information to help you decipher whats relevant - all kept current for you by the team here at SWC.
So if that solves the complexity issue, what about the next inhibitor - cost?
Again, that was something we were very aware of. While there were existing solutions in the market they are typically high-end, bloated products aimed at large enterprises at a cost to match. We took a different approach - build a lean, cloud delivered, simplified application that organisations could subscribe to based on their requirements, and be there to provide ongoing support and expertise as those ever-changing products and platforms emerge and evolve. All at a such a compelling cost you'll wonder why you paid such exorbitant remediation fees in the first place (or perhaps might be about to!).
So as holidays come to an end and we embark on another year it's a good time to reflect and ask yourself, in 2019 will we be:
| Compliant! | or | Complacent. |
It's not nearly as hard or as costlier a problem as you might believe it to be - find out more - get in touch and let's see how we might be able to help you gain more success in 2019.
effective January 2019 ORACLE HAS ANNOUNCED THAT Java SE 8 public updates will no longer be available for "Business, Commercial or Production use" without a commercial license.
What does this mean to your organisation?
... For Commercial Users (being those "entities other than Oracle Customers that use Java SE for free for business, commercial or production purposes as part of a Java application delivered by a third party or developed internally" Oracle will not post further updates of Java SE 8 to its public download sites after January 2019. If you need continued access to critical bug fixes and security fixes as well as general maintenance for Java SE 8 or previous versions you'll need a long term support subscription through Oracle Java SE Advanced Desktop, or Oracle Java SE Suite.
... For Commercial Users (being those "entities other than Oracle Customers that use Java SE for free for business, commercial or production purposes as part of a Java application delivered by a third party or developed internally" Oracle will not post further updates of Java SE 8 to its public download sites after January 2019. If you need continued access to critical bug fixes and security fixes as well as general maintenance for Java SE 8 or previous versions you'll need a long term support subscription through Oracle Java SE Advanced Desktop, or Oracle Java SE Suite.
Of course if Java is licensed for use under another Oracle or other third-party license you are exempt. You'd be entitled to ask - what exactly is Oracle's justification for this new charge, well simply put their contention is captured in this statement:
"As the main contributor and steward of Java SE, Oracle is the only company that can guarantee long-term support and updates on a timely and predictable schedule. The Java SE Subscription from Oracle provides access to tools that consistently manage updates, enables enterprises to monitor their own Java platforms, and provides direct access to a specialized Java SE support team"
Where to next? ... What do I need to do??
Assuming you have broad use of Java SE like most organisations - noting the Java Platform, Standard Edition (Java SE) and Oracle Java SE Advanced and Suite products are currently shipping from Oracle in the form of the Java Development Kit (JDK), and Java Runtime Environment (JRE) - you'll need to inventory your entire software landscape to identify what installations you have, under what license. For those that aren't captured by an over-arching entitlement you will need to assess the level of support and currency you are willing to operate.
Put simply, that all means:
- If you're comfortable with rolling through six-monthly updates you can do so for free - there will be no additional requirement;
- but if you're not, you're going to need to purchase a subscription.
And what's that all going to cost? ... Well the latest Oracle Technology Global Price List (June 19, 2018) states the following under Fusion Middleware:
... however the literature surrounding the Subscriptions appears to indicate a more reasonable cost profile:
So with January 2019 looming the priority needs to be getting full clarity of your position:
- what do I have deployed?
- whats covered by Oracle or other third-party product licensing?
- what do I need to do with those installations that aren't?
... and then quantify what that might cost.
It would be fair to predict that Oracle will no doubt scrutinise this space at some point in the near future ... best to be prepared.
... and that's where Software Compliance and our ComplianceWare tool can help ...
READY TO WORK WITH US?
Software Compliance IS OPEN FOR BUSINESS!
As our flagship ComplianceWare tool gains awareness and presence in the marketplace Software Compliance is excited to announce the launch of our new Partner Program!
Available to companies operating across the Australia/New Zealand region this opportunity is designed to leverage and augment capabilities with select IT organisations whose portfolio would benefit from the addition of a packaged offering covering Software Discovery, Inventory, and Tracking, customisable per engagement as a managed or licensed service delivered over the cloud, formulated to give your clients the benefit of the most comprehensive, price competitive solution available!
When you consider all fields and facets of industry face the ongoing issues of tracking software deployments, deriving the best value from their software assets, maintaining license compliance (and lets mention that ol'elephant in the room – responding to audits in a way that properly represents the clients position, not the vendors), it’s very easy to see how much of a saleable proposition this would be to any organisation.
So if you are looking to develop your business product line further why not partner with a fresh emerging tech that offers a unique solution for that often under-stated pain point for clients - software compliance.
Get on board!
Software Compliance is EXCITED to Announce Its PArt in the 2019 CIO FORUM IN SYDNEY, MARCH 13-14 as an Associate Sponsor.
Gain exclusive insights from the world’s premier IT thought leaders. Understand how CIOs are fulfilling technology and business leadership positions. Learn from the exemplary workplace practices of the world’s highest-performing companies. Be Inspired by distinguished practice to transform your IT leadership and strategy. Network with a premium audience of your peers at dedicated breaks in a five-star environment. Discover what 2019 holds for CIOs.
Connect Media has scheduled the fifth running of its prestigious annual CIO Forum - and we at Software Compliance are proud to be part of contributing to its success as an Associate Sponsor!
The 2018 event was well attended with 136 delegates from over 100 different companies, so make sure you register at an early bird rate now ...
The 2018 event was well attended with 136 delegates from over 100 different companies, so make sure you register at an early bird rate now ...
With a 2 day format there is a stacked agenda with an array of speakers from international companies such as Uber and TESLA, alongside many recognisable local institutions such as Australia Post, Suncorp, Energy Australia, the NAB, and also agencies such as the Federal Department of Defence and the newly commissioned Australian Space Agency.
The event is designed as a case-study driven agenda with over 35 front-line perspectives from the highest levels of digital transformation within such premier organisations.
But if you're still wondering what might be in it for me, how about content such as:
- Backroom to Boardroom: Resilient Leadership for Dynamic Times
- Market Momentum: Unlocking the Power of Customer Insights
- Smarter, Bigger, Better Data: Tapping Potential, Adding Value
- Security Under Scrutiny: Fortifying Information & Reputation
- A Threat Detected is a Crisis Averted: Updating and Maintaining Cyber Security Strategy
- The Art of Analytics: Tapping Potential, Adding Value
- People at the Core: Empowering Teams, Powering Change
- The Right Speed for the Need: Investing in Agile IT Infrastructure
- Survival of the Fittest: Keeping IT Future-Focused
Much to look forward to!
And all brought to you in the comforts of Sydney's central Swissotel in Market St.
You can check out the complete list of speakers and the full agenda at this website, or download the brochure here.
We're keen to see you there!
Extended Support for SQL Server 2008 and 2008 R2 will end on July 9, 2019.
Extended Support for Windows Server 2008 and 2008 R2 will end on January 14, 2020.
With many companies still running programmes of work to migrate from Windows Server 2003 news that the end of ES for Windows Server 2008 is less than 18 months away is sure to cause some angst, and more so if you're also reliant on SQL Server 2008 which ends in 10 months!
 |  |
What will 'end of support' mean? ... it will mean the end of regular security updates, and with the extent of hacks and attacks going on at any time - and the (legitimately) tough regulatory position on data protection - that would be a concern to all.
Now there are of course some options available at this stage to address this exposure:
- If you are an Azure customer, Extended Security Updates will be available for free in Azure for 2008 and 2008 R2 versions of SQL Server and Windows Server to help secure your workloads for three more years after the end of support deadline.
- If you run on-premise installations, you will be able to purchase Extended Security Updates for three more years as long as you have Software Assurance or Subscription licenses under an Enterprise Agreement enrollment.
So if it's free for Azure customers, what does it cost if I'm not? ...
75 percent of the full license cost of the latest version of SQL Server or Windows Server, purchased annually to cover only the servers that require the updates.
Ouch.
But wait, there's more. If you happen to run any IBM software under Windows Server, and you also run those servers in a virtualised environment, you need to be aware of an often overlooked limitation under IBM's sub-capacity rules. And that relates to 'Eligible Technologies'.
A quick glance through the regularly updated table by our ILMT development friends could come as a bit of a shock if you happen to still be running Windows Server 2003 - it's no longer an eligible technology - take a look at the snippet below under VMware:
You can view the entire list here.
And if it's 'not eligible', what does that mean? Basically that you'll need to revert to manual counting for that environment, and for which IBM provides a particularly onerous method and template as an Excel workbook downloadable here.
So taking the Windows Server 2003 omission as an example it's fair to expect that we'll see Windows Server 2008 drop off in equally quick time. Not only then is there a compelling cost imperative due to Extended Support, but an equally expensive overhead with IBM sub-capacity tracking and reporting as well (remember - you need to generate your sub-cap domain usage quarterly).
Time to act!
Microsoft have an advisory page here that is worth checking which also provides links to their end of support resource center for further advice and assistance. And if you're looking for a better tool than perhaps a spreadsheet for you IBM sub-cap reporting we have just the ticket with our ComplianceWare application - we recommend you check it out here!
 |  |
LAWSuit CITES MISREPRESENTATION OF CLOUD SALES DRIVERS |  |
If Oracle have recently contacted you regarding an apparent compliance issue they've just happened to discover in your agreement you might be interested in a class action suit issued on behalf of Florida's City of Sunrise Firefighters Pension Fund in the Californian courts last week.
Attorneys (and there are many firms getting involved) for the Fund allege Oracle repeatedly conveyed its "unprecedented level of automation and cost savings" driving market demand for its cloud products, as well as the Company being "customer-focused" and "intimate partners" when in reality it was using unsustainable pressure tactics basically threatening to audit clients with on-premise software licenses that would then be followed by offers to resolve the inevitable disputes with deals for cloud services to improve its sales figures.
All was revealed on March 19, 2018, when the Company divulged stagnated revenue growth and forecast significantly slower sales with its cloud business compared to its competitors. Perplexed analysts and market commentators were compelled to look into such an abrupt change in financial performance further, ultimately disclosing the improper sales tactics. As a result of those findings, the price of the Oracle's stock declined significantly causing the complainant shareholders to contend the company violated provisions of the Exchange Act by issuing false and misleading press releases, filings with the U.S. Securities and Exchange Commission, and statements during investor and analyst conference calls.
Given its not the first time Oracle's tactics have been called out it seems fair to say that the company holds an unenviable position with its customers of being one of the most obfuscating, aggressive, and difficult vendors to deal with out of the major corporates - not a great operational model to delight customers (remember that old adage?!) or drive growth one would be entitled to think.
So if you find yourself in the unfortunate situation of any form of Oracle License Review (aka audit) you might want to preempt a possible 'Cloud Solution' as a counter to any resultant compliance findings - and we are aware of a current example that dates back to an agreement signed more than 10 years ago - either way, as we well know with Oracle, it is likely to be an expensive way to resolve what could reasonably and amicably be otherwise handled at a relationship level rather than viewed purely as a commercial opportunity.
In response, Oracle have stated that the “suit has no merit and Oracle will vigorously defend against these claims.”
No surprise there.
The BSA, in collaboration with IDC, release their latest global study:
Software Management: Security Imperative, Business Opportunity.
This revealing June'18 study set out to quantify the volume and value of unlicensed software installed on personal computers across more than 110 national and regional economies, finding that although there has been a global two-point drop in unlicensed software installation rates during the last two years, an astonishing 37 percent of software installed on personal computers is still unlicensed.
Of the six regions encompassed by the study, Asia-Pacific was one of four in which the majority of software deployed on personal computers was unlicensed, representing the largest commercial value globally:
And while the rates across both Australia and New Zealand have shown a decline over recent years there is clearly still room for improvement:
Compelling numbers - sure, but how does unlicensed software translate to an imperative to me and my organisation?
The answer can be summed up succinctly in just two words - Savings and Security.
savings.
IDC estimates that when companies take pragmatic steps to improve their software management they not only boost their bottom line by as much as 11 percent, but can also achieve as much as 30 percent savings in annual software costs by implementing a robust SAM and software license optimisation program.
They also calculated that by improving the software compliance rate by just 20 percent (for example, lowering an unlicensed software rate from 24 percent to 19 percent), an enterprise with annual revenue of $83 million (the average in the survey) could increase profits by an astounding 11 percent. This, along with other benefits stated by CIO's below, represent compelling reasons to adopt a strong SAM practice in any organisation, irrespective of size:
SECURITY.
In addition to the potential savings, the study highlights that organisations need to consider the security risks of running unlicensed software, in particular the heightened one-in-three chance of encountering malware, with the associated costs potentially more than $10,000 per infected computer, and a combined cost to companies worldwide of nearly $359 billion a year.
While the primary concern relating to malware was the theft of data (46 percent), there were also significant concerns with other key exposures of:
- unauthorised network access (40 percent)
- responding to potential ransomware (30 percent)
- system outages and downtime (28 percent), and
- the time and cost of disinfecting the network (25 percent).
Clearly, minimising malware exposure by avoiding unlicensed use is critical but, even when a company is using licensed software, the study reiterates that having an adequate SAM system in place is still essential.
The study concludes with the very relevant and often over-looked point that robust SAM also helps companies accelerate the transformational benefits they can achieve by migrating to the cloud by providing the foundational steps necessary to make a smooth transition - think how can I leverage the value of current software assets without knowing what those assets are?
A timely reminder (and prompt) for those with responsibility across their organisations commercial software. If you're unsure where to start just get in touch with us here, and if you're lacking the tools necessary to manage your IT landscape take a look at the most cost effective SAM tool on the market - ComplianceWare - here (where you can also request a demonstration login to try it out for yourself as well).
If you are an IBM zSeries customer running a zEC13, zEC12 or zBC12 server (although actual mobile workload may be running on any zEnterprise machine including z196 and z114) utilizing z/OS Mobile Workload Pricing (MWP) eligible products - CICS, IMS, MQ, DB2 and WebSphere – did you know you could potentially reduce your z/OS peak MSUs attributable to mobile workloads by up to 60%?
Sounds interesting right, so how might you go about implementing it?
Sounds interesting right, so how might you go about implementing it?
Firstly, lets look at the technical fundamentals:
Ok then, how does this actually translate to benefits?
Per the diagram below, with the Mobile Records identified, the resultant usage data is submitted into the MWRT and up to 60% of the designated capacity is then deducted from the overall LPAR values (Refer steps 1-3):
- You’ll need to be able to tag and track mobile transactions, and there are different architecture options for doing so:
- Option 1 - Route requests to mobile specific regions ; or
- Option 2 – use the same regions and filter mobile transactions based on a tagging mechanism.
- You’ll also need the MWRT (Mobile Workload Reporting Tool) which replaces SCRT and will subtract mobile CPU seconds from peaks.
Ok then, how does this actually translate to benefits?
Per the diagram below, with the Mobile Records identified, the resultant usage data is submitted into the MWRT and up to 60% of the designated capacity is then deducted from the overall LPAR values (Refer steps 1-3):
Sounds good, but how would each option actually work and on what basis do I choose one over the other?
Option 1 - Use individual regions for mobile-only workloads:
- Relies on implementing a routing mechanism such that all mobile requests go to a distinct set of processing resources (CICS or IMS regions for example) and then simply measure the CPU consumed by those regions.
- Region CPU can be measured using SMF 72 (RMF Workload Activity) or SMF 30 (Address Space Activity)
- This has the advantage that transaction-level monitoring is not required – in this example, it does not need CICS SMF 110 records. It also means that all of the CPU used by the region is captured.
- Relies on a ‘mobile tag’ being sent with the request so that transaction-level monitoring can filter the transactions and accumulate CPU only for the mobile transactions.
- Reflects most system setups today e.g a CICSplex (set of CICS regions) processing requests from different channels.
To supplement either you’ll also need a tool to analyse the transaction level data. There are a number of tools (IBM and non-IBM) on the market today, such as generic tools like TAW and TDS which are capable of processing records from multiple products, or if your MWP comprises a limited product set (e.g just CICS DB2) then a product based tool such as CICS PA would suffice.
And finally, you’ll need a Contract Supplement (don't forget the Supplement!) agreed with IBM outlining how the mobile CPU for each of the MWP programs will be calculated, which would be something similar to the below :
If you’re not ready to go down the MWP path yet you might still want to consider what could be done now in preparation, eg.
- tag and track mobile workloads (you cannot assess what you cannot measure);
- and if you can, simplify the process of quantifying CPU utilisation by isolating mobile workloads to their own processing region.
Happy saving!
As the chatter of audits increases around the industry
the range of reaction can be outright fear to mild anxiety,
but ... sometimes - enthusiasm!
the range of reaction can be outright fear to mild anxiety,
but ... sometimes - enthusiasm!
What I hear you say - Enthusiasm??
Well yes surprisingly - for those organisations who run a well informed and skilled software / licensing function - it offers the prospect of evaluating just how effective their investment in processes and tools has been, and make any adjustments as/if necessary. Similarly, it provides an opportunity for objective feedback to management in a discipline that is otherwise difficult to gauge - just think - how can you quantify ROI without having a relative measure to report against?
Well yes surprisingly - for those organisations who run a well informed and skilled software / licensing function - it offers the prospect of evaluating just how effective their investment in processes and tools has been, and make any adjustments as/if necessary. Similarly, it provides an opportunity for objective feedback to management in a discipline that is otherwise difficult to gauge - just think - how can you quantify ROI without having a relative measure to report against?
The contrary position - where organisations have no certainty at all of their compliance state - is not a great place to be and certainly does warrant some anxiety. Not only is there the likelihood of remediation (at $$?? cost), but when you don't have a position what can you actually contest? There's no doubt that the 'arms-length' engagement of external auditors allows just that much more vendor independence to put more onus on you the customer - the audit will deliver a straight deployment report, leaving it to you to clarify what might be chargeable, and what might not.
Examples .... development software that might be free, supporting products under one suite that might be dispersed across servers, or even bundles - permitted, but unless qualified by you will still be listed as chargeable installs.
So it's worth considering just where you are on the compliance scale.
Ask yourself these three key questions:
- Do you have dedicated resources overseeing your software assets?
- Do you have a current, accurate and accessible record of your entitlements?
- Do you have the necessary software discovery and inventory tools to keep track of your deployments?
If you do - great! - check that the processes are running as expected and you can take any impending audit on without that gut-wrenching fear and anxiety.
If you're lacking on any front though some attention is warranted. Start with ownership - who will be responsible and held accountable for your software assets? Then, how will you keep a current and complete record across it all?
You'll no doubt arrive at the conclusion you'll need tools to help do it all efficiently and effectively, so the question becomes - which tool is right for you? What features and functions do I really need? What price do I then want to pay for it?
The very questions that led us to develop ComplianceWare - our full featured, cloud-based product designed to meet the needs of organisations who don't want those top-end highly integration reliant, distended suites offered by some more well known global providers. ComplianceWare offers just those essential functions in an easy to use web-based application such as software discovery and deployment reporting, customisation via configurations and conventions, and of course a contracts and license repository.
And by delivering just the essentials we can offer a price to match - that is, the most cost effective solution you will find in the market. Try it as a one-off managed service (perhaps even using that audit data you've just been asked to provide) and evaluate on your own estate, or as a term license have access when and as you need it. Take a look at the Documentation or request a Demonstration to find out more, and then we're always here to help you out as needed!
Well the new edition of Windows Server is now imminent - Microsoft have announced its GA for the second part of 2018 - with innovations across four key areas being Hybrid cloud, Cyber-Security, Application Platform and Hyper-converged infrastructure, all built upon the popular, solid foundation of Windows Server 2016.
So what does that all mean?
Hybrid cloud brings the management of servers across on-premise and Azure together with the Server Manager first demonstrated at Ignite in September 2017.
| Code named Project Honolulu the console provides easy integration to Azure services (such as backup) without disrupting applications or infrastructure. Check more here. |  |
Cyber-Security takes on three themes of Protect, Detect and Respond, with the introduction of Shielded VM's to protect virtual machines from compromised or malicious administration, and Windows Defender Advanced Threat Protection.
The Application Platform has improvements targeted at developers across Windows Server containers (including Kubernetes under beta) and Windows Subsystem on Linux that allows Linux containers to be run side-by-side with Windows containers.
And the Hyper-converged cloud solutions are designed for flexibility and scale to offer high performance, manageability and security as a fully-deployed configuration, all administered through the Server Manager.
From a licensing perspective Windows Server 2019 will follow the current per-core metric, and include full support for System Server clients (also to release as a 2019 edition).
If you'd like to see more you can access the preview build via Microsoft's excellent Insiders program which just requires a simple registration - access it here or if you'd just like some more information you can just check out the Release Notes.
Hard to believe 2019 is not too far away already ...
It happens all too often - the assumption that a 'standard' licensing metric carries its 'standard' definition - only to find out (generally through an audit) that no, thats not the case.
A classic example - the FTE metric. Simple right? Full Time Equivalent, standard 38 hours per week, calculated across the hours worked for the period by the organisation. Well as it turns out from some recent examples, perhaps not.
A classic example - the FTE metric. Simple right? Full Time Equivalent, standard 38 hours per week, calculated across the hours worked for the period by the organisation. Well as it turns out from some recent examples, perhaps not.
Consider firstly, what constitutes the organisation? Does it extend to other entities in your company structure, ie. affiliates, joint ventures, perhaps franchisees? How that is interpreted could have a massive impact to the size of your FTE pool that needs to be measured. And if theres an automatic inclusion clause in the contract then as soon as an acquisition occurs you're liable even though they'll probably neither be intending to use the system or be operationally integrated for some time (remember that little innocuous checkbox in your Microsoft Enterprise Agreement?).
And then what actually comprises 'hours worked'?
Now surely thats straight-forward? Well as it turns out - No.
It might just be that your vendor considers it to be all hours that are recorded in your system - annual leave, sick leave, even maternity and long-service leave. Or how about time spent volunteering, ie. time not even associated with your business - yes, that can be included too, to the extent that we have seen external influences captured under the definition as well, such as records related to CentreLink payments or involvement with the Defence Forces.
So don't just assume that basic metric is what you expect it to be. Go through the contract definitions - and if its not there make sure it gets added, and as always it needs to be clear, complete, and unambiguous. If unsure, check some scenarios with your vendor and if its warranted have those included in the documentation as well.
It can save you a lot of angst at a later time
Well we've been busy over the break working on a number of improvements for our ComplianceWare application and we're proud to announce the release of version 1.08 with many new features!
Firstly, there are a number of improvements to the reporting function that will keep you informed of the progress of running reports, list those that are queued to run, and also allow you to cancel one that is currently executing:
Firstly, there are a number of improvements to the reporting function that will keep you informed of the progress of running reports, list those that are queued to run, and also allow you to cancel one that is currently executing:
There are also two new data features - Configurations and Conventions - to capture those items or conditions that need a form of special treatment, as an example Disaster Recovery servers that might not require any license allocation. Here you simply define the level of specificity (a 'Convention') that will encapsulate the target server population, and where VU's are reported you'll instead see the designated 'Reason' rather than a quantified count.
Configurations are similar however they are specific to an individual server or desktop (an 'Element') and capture software that is installed that cannot be identified via the extracts, eg. where you might have a specific Appliance that operates outside of your environment, or perhaps a Cloud based installation that you want to include.
Configurations are similar however they are specific to an individual server or desktop (an 'Element') and capture software that is installed that cannot be identified via the extracts, eg. where you might have a specific Appliance that operates outside of your environment, or perhaps a Cloud based installation that you want to include.
| And finally, to complete your collection of compliance artefacts there is now an Entitlements section to enable you to capture your Contract and License key information and register your proof of entitlements. |  |
Centralise your records.
Simplify software discovery.
Ease the compliance process.
You can also upload your License Certificates directly so your users can easily verify license quantities and validity, and of course act as a readily accessible data source for any audit that might occur!
All welcome improvements for our valued customers!
And if you're not yet a ComplianceWare customer,
but interested in taking a look,
but interested in taking a look,
just send us an email at demo@swcompliance.com.au and we'll provide you a login to peruse the most cost effective software inventory and license management tool on the market!