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SWC Client Agreements

End User License Agreement:	​eula.pdf
Trial Agreement:	swc_complianceware_trial_agreement.pdf​
Third Party Notifications:	​third_party_notices.txt

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License Metrics

ComplianceWare is licensed for use within the limitations stated in your Transaction Document defined as:

1. the designated number of Servers (Physical or Virtual) and/or Desktops (Physical or Virtual); and
2. the designated number of Authorised Users, whether or not the individual is actively using the Service at any given time (a Standard Subscription entitles you to 3 Authorised Users, if you require more additional charges might apply).​

• ​In order for an Authorised User to access and use the Service provided at www.complianceware.com.au they must first register with us.
• User licenses can be reassigned immediately on the permanent departure of a User from your organisation, or otherwise no less than every 45 days.
• Use of generic User names  (other than for Licensing Viewer) and logins, and/or unauthorised use of a User login, is expressly prohibited.

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Application Support 

Support is included in your Term license or your annual Support Subscription and provided during Business Hours (09:00-17:00 ACST/ACDT, excluding public holidays). Requests can be logged via the "Raise a Support Request" function of the "Support" menu.

A Support Subscription provides Software fix, upgrade and improvement services, it does not provide access to license expertise or specialist services (which may be acquired separately).

​Changes and fixes are uploaded to the web server directly and available universally.

Target Resolution times for Support Requests are as follows:

Request Type	Target Resolution Time
Application Fault (Functionality Error)	2 Hours
​Add / Amend User	4 Hours
Upload / Download Issues	​Next Business Day
​​​Add / Amend Software	1 Business Day
New Feature Request	Prioritised into a Release