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SWC Client Agreements

End User License Agreement:	​eula.pdf
Trial Agreement:	swc_complianceware_trial_agreement.pdf​
Third Party Notifications:	​third_party_notices.txt

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License Metrics

ComplianceWare is licensed for use within the limitations stated in your Transaction Document based on:

1. the designated number of Servers (Physical or Virtual) and/or Desktops (Physical or Virtual); and
2. the designated number of additional devices that may form part of the data inventory (eg. tablets).​

• ​In order for a user to access and use the Service provided at www.complianceware.com.au they must first register with us.
• Users will be inactivated after 90 days of non-use and must be re-registered.
• Use of generic user names  is not supported.

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Application Support 

Support is included in your Term license or your annual Support Subscription and provided during Business Hours (09:00-17:00 ACST/ACDT, excluding public holidays).

Requests can be logged via the "Raise a Support Request" function of the "Support" menu at any time.

A Support Subscription provides Software fix, upgrade and improvement services, it does not provide access to license expertise or specialist services (which may be acquired separately).

Maintenance windows will be scheduled  for ComplianceWare as required Saturday 14:00 - 18:00 ACST/ACDT.

​Changes and fixes are uploaded to the web server directly with minimal downtime (<1 minute) and available universally.

Target Resolution times for Support Requests are as follows:

Request Type	Target Resolution Time
Application Fault (Functionality Error)	2 Hours
​Add / Amend User	4 Hours
Upload / Download Issues	​Next Business Day
​​​Add / Amend Software	1 Business Day
New Feature Request	Prioritised into a Release